Rental Return Policy

At Landmark Event Rentals, we strive to make your event planning experience as seamless and enjoyable as possible. Our return policy is designed to be customer-friendly, addressing common pain points and providing clear, simple guidelines. Please read the following information carefully.

Cleaning Requirements

China, Glassware, Flatware, Serving Pieces:

- Remove excess food and liquids.

- Rinse items with water.

- Place items back in their original containers.

Linens:

- Shake out food debris.

- Allow linens to air dry if damp.

- Place them in the provided linen bags.

Cooking Equipment:

- Remove all food, grease, and oil.

- For deep fryers, remove customer-provided oil.

- For charcoal barbecues, remove customer-provided charcoal.

Candle Holders and Lanterns:

- Remove tea light candles and wax.

- Flameless candles are recommended.

Chairs:

- Remove cushions, cover, and stack unless set up and break down terms have been prearranged.

All Other Rental Items:

- Repack, recover, and stack as delivered.

Damage and Missing Items

Damage Waiver:

- A damage waiver option is available to cover incidental damage or breakage to select products during your rental term. This service is non-refundable and does not cover missing items, items left outside unprotected, improper use, or vandalism.

Missing Items:

- In the event that items are lost or misplaced, replacement charges will be added to the contract at retail value.

- If you find missing rental items, please return them to our office within 7 days for a full refund.

Delivery and Pickup

Flexible Options:

- Flexible delivery and pickup times are available, including outside regular business hours for an additional fee.

- Items should be repacked as delivered, but our team will assist if necessary for a nominal charge.

Cancellations and Refunds

Cancellations:

- Cancellations made at least 30 days prior to the event date will receive a full refund.

- Cancellations made 14-29 days prior to the event will receive a 50% refund.

- Cancellations made within 7 days will receive a 25% refund.

- No refund for cancellations made less than 7 days before the event.

Refunds for Unused Products:

- Rental terms are based on confirmed reservations and time out on rental. We are unable to issue refunds for unused products.

Issues During the Event

Business Hours Support:

- If you are experiencing issues with a rental item during business hours (Monday - Saturday from 8:00 am - 5:00 pm), please contact our office for support at 844-563-6275.

After Hours Support:

- If outside of business hours, please call 844-563-6275 and select option 6 to talk to a representative. Should a rep be unavailable, please make sure to leave a message with your name, company name (if applicable), cell phone number, contract number, and details of your emergency. Our manager on duty will return your call with a solution.

We aim to provide the best service possible and appreciate your cooperation with our return policy. Should you have any questions or need further assistance, please do not hesitate to contact us.