Help Center
Select a topic below by clicking on the title link related to your question to find answers to your questions. If you can't find what you're looking for, please contact us for assistance.
Ordering and Reservations
How to place an order
Making changes to your order
Booking in advance
Payment and Terms
Payment options and terms
Cancellation policy
Refund policy for unused products
Delivery and Setup
Delivery and setup services
Service areas
Determining the right rental items for your event
Returning Items
Cleaning and returning rental products
Lost or misplaced rental items
During the Rental
Troubleshooting rental items
Rental Product Damage Waiver
General Inquiries
Insurance for rental items
Custom and specialty items
Viewing our inventory
Frequently Asked Questions (FAQ)
Ordering and Reservations FAQS
Q: What types of events do you cater to?
A: Landmark Event Rentals provides rentals for a wide range of events, including weddings, corporate events, social gatherings, festivals, and outdoor events. We have the experience and inventory to help make your event a success.
Q: How do I place an order for event rentals?
A: You can place an order by browsing our online catalog, selecting the items you need, and adding them to your cart. Once you’ve selected all your items, proceed to checkout and follow the prompts to complete your order. You can also contact our customer service team for assistance should you need delivery or any other services.
Q: How far in advance should I book my rentals?
A: We recommend booking your event rentals as early as possible to ensure availability, especially during peak seasons. Ideally, book your rentals at least 2-3 months in advance.
Q: Can I make changes to my order after it has been placed?
A: Yes, you can make changes to your order up to a certain point before your event date. Please contact our customer service team as soon as possible to discuss any changes. Changes are subject to availability and may incur additional fees.
Q: For new orders, questions regarding payments, or future events, who should I contact?
A: Please call us during our business hours to connect with one of our Event Specialists at (844) 563-6275 or email us at info@landmark-er.com.
Q: How do I know what size tent or how many tables and chairs I need for my event?
A: Our event planning team can assist you in determining the right size tent and the number of tables and chairs needed based on your guest count and event layout. Contact us for personalized assistance.
Payment and Terms FAQs
Q: What are your payment terms?
A: We require a deposit to secure your reservation, with the balance due prior to the delivery date. We accept major credit cards, checks, and electronic payments.
Q: What is your cancellation policy?
A: Cancellations made at least 30 days prior to the event date will receive a full refund. Cancellations made 14-29 days before the event will receive a 50% refund. No refunds will be issued for cancellations made less than 14 days before the event.
Q: Can I receive a refund for unused products?
A: We are unable to issue refunds for unused products. Rental terms are based on confirmed reservations and time out on rental.
Q: What payment methods does Landmark Event Rentals accept?
A: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), ACH transfers, PayPal and Zelle. We also offer payment plans for qualifying orders.
Q: Can I pay with a check?
A: Yes, we accept checks for payment. However, please ensure that checks are received at least seven business days before your event to allow for processing.
Q: Is a deposit required when booking?
A: Yes, a deposit is required to secure your reservation. The amount of the deposit will be detailed during the booking process, and the balance is due before delivery.
Q: Do you offer payment plans?
A: Yes, for larger orders, we offer flexible payment plans to help spread out the cost. Please inquire about our payment plan options when booking.
Q: Can I pay the balance on the day of delivery?
A: The balance must be paid in full before delivery. We recommend finalizing all payments at least 48 hours before your scheduled delivery time.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your payment information and ensure a secure transaction process.
Q: What happens if my payment fails?
A: If your payment fails, our team will contact you to resolve the issue. Please ensure that your payment details are up to date to avoid any delays in processing your order.
Q: Can I cancel my order and receive a refund?
A: Refunds for cancellations are subject to our cancellation policy. Please refer to our terms and conditions for details, or contact us for more information.
Delivery and Setup FAQs
Q: Do you offer delivery and setup services?
A: Yes, we offer delivery, setup, and breakdown services for an additional fee. Our team will ensure your rentals are delivered and set up on time, so you can focus on enjoying your event.
Q: What areas do you serve?
A: Landmark Event Rentals is based in Temple, TX, and we serve the surrounding areas within a 100-mile radius.
Austin, Waco, Killeen, Bryan, College Station, Round Rock, Georgetown, Belton, Salado, Cameron, Taylor, Hutto, Copperas Cove, Harker Heights, Lampasas, Marlin, Hearne, Rockdale, Franklin, Gatesville, Burnet, Llano.
If you are outside this area, please contact us to discuss potential arrangements.
Q: What are the standard delivery times for Landmark Event Rentals?
A: Our standard delivery hours are Monday through Saturday, from 8:00 AM to 5:00 PM. We also offer after-hours delivery from 5:00 PM to 11:00 PM, Monday through Saturday, and from 1:00 PM to 9:00 PM on Sundays. Please note that additional charges may apply for after-hours delivery.
Q: Will I be notified of a delivery window?
A:Yes, we provide specific delivery windows to ensure that your items arrive at a convenient time. Our team will contact you to confirm a delivery window that aligns with your event schedule.
Q: What should I do to ensure the delivery site is accessible?
A: Please make sure the delivery site is accessible for our team, including providing any necessary permits or access codes if required by your venue.
Q: Can Landmark Event Rentals help with setting up the items?
A: Absolutely! If you require setup services, please let us know at the time of booking. Our team is trained to set up everything efficiently, from tents to lighting and furniture. Keep in mind that additional fees may apply for setup services.
Q: Do I need to be present during the delivery?
A: We recommend having someone available to receive the delivery, especially if there are specific instructions or if payment is required at the time of delivery.
Q: What happens if the weather changes and I need to adjust my delivery?
A: For outdoor events, we suggest having an alternate plan in case of bad weather. We can adjust the delivery schedule if you notify us in advance.
Q: Are there any charges for delivery and pickup services?
A: Yes, our delivery and pickup services include standard fees, which will be calculated based on your location and the size of your order. These fees will be included in your final booking confirmation.
Q: How do I inform Landmark Event Rentals of any special requests for my delivery?
A: If you have any special requests or instructions regarding your delivery, please let us know during the booking process so we can accommodate your needs.
During the Rental FAQs
Q: What if I'm experiencing a problem with a rental item during my event?
A: If you experience issues with a rental item during business hours (Monday - Friday from 8:00 am - 5:00 pm or Saturday 8:00 am - 4:30 pm), please contact our office for support at (844) 563-6275.
If outside of business hours, call (844) 563-6275, select option 2, and leave a message with your name, company name (if applicable), cell phone number, contract number, and details of your emergency. Our manager on duty will return your call with a solution.
Q: What is the Rental Product Damage Waiver?
A: The Damage Waiver covers incidental damage or breakage to select products while in your care during your rental term. This service is non-refundable, not available for third-party sub-rentals, and does not cover missing items, items left outside unprotected, improper use, or vandalism.
Returning Items FAQs
Q: Do my rental products need to be returned clean?
A: Yes, we ask that all rental products be returned in a reasonably clean condition:
China, glassware, flatware, serving pieces, trays, bowls, and other food-related items: Please remove excess liquids and debris and rinse with water before returning. Repack all items in their original containers.
Linens: Shake out each piece to remove food, paper goods, and other debris before placing them in the provided linen bags. Allow wet or damp linens to air dry before enclosing them in the bags.
Cooking equipment: Remove food, grease, oil, and dispose of properly. Deep fryers require customer-provided oil removal, and charcoal barbecues require customer-provided charcoal removal.
Candle holders or lanterns: Remove tea light candles and all wax before repacking. Flameless candles are recommended.
Chairs: Remove cushions, cover, and stack unless setup and breakdown terms have been prearranged.
All other rental items: Repack, recover, and stack as delivered.
Q: What happens if I misplace rental products?
A: If items are lost or misplaced, replacement charges will be added to the contract at retail value. If you find missing rental items, return them to our office within 7 days for a full refund.
General Inquiries FAQs
Q: Are your rental items insured?
A: While our rental items are maintained to the highest standards, we recommend that clients obtain event insurance to cover any unforeseen circumstances. Please check with your insurance provider for event coverage options.
Q: Do you offer custom or specialty items?
A: Yes, we offer a range of custom and specialty items to help make your event unique. If you have specific requests, please contact us, and we’ll do our best to accommodate your needs.
Q: How can I view your inventory?
A: You can view our complete inventory on our website under the "Products" section. If you need assistance or have specific requests, our customer service team is here to help.
Q: How can I contact you for more information?
A: You can contact us via email at info@landmark-er.com, by phone at (844) 563-6275, or through our website’s contact form. Our customer service team is available to assist you with any questions or concerns.